Returns and Refunds

We aim to handle return and refund matters fairly, consistently, and in accordance with the nature of the products we offer.

Return Eligibility

Due to the nature of our products, all sales are generally considered final unless an item arrives damaged, incorrect, or materially different from what was ordered.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue so that we may review the claim.

Non-Returnable Items

Opened, used, altered, improperly stored, or customer-damaged items are not eligible for return or refund.

Refund Review

Approved claims may be resolved through a replacement, store credit, or refund, depending on the circumstances of the order and the outcome of our review.

All refund and replacement decisions are made at our discretion following evaluation of the information provided.

Shipping Charges

Original shipping charges are generally non-refundable unless the issue resulted from an error on our part.

Chargebacks

Customers agree to contact us first so that we may attempt to resolve any issue in good faith before a payment dispute or chargeback is initiated.

What Qualifies for Review

Claims may be considered in cases where items arrive damaged, incorrect, or materially different from what was ordered, subject to review and verification.

What Is Not Covered

Returns or refunds are not available for items that have been opened, used, altered, improperly handled, or stored outside of appropriate conditions.