Privacy Policy

1. Who We Are

AEON Optimization operates an online store offering laboratory research materials and related documentation intended exclusively for legitimate research, analytical, and educational purposes.

Website:

Landing

Privacy-related questions and requests may be submitted through our Contact page.

2. Information We Collect

The information we collect depends on how you interact with our website. It may include the categories described below.

Information You Provide

• Full name
• Company or organization name, when provided
• Billing and shipping addresses
• Email address
• Telephone number
• Username and account preferences
• Order, inquiry, and customer-support information
• Information submitted through contact forms
• Any other information you voluntarily provide

Order and Transaction Information

When you place or attempt to place an order, we may collect or generate information such as:

• Products viewed, selected, or purchased
• Shopping-cart contents
• Order number and transaction date
• Purchase amount
• Shipping method and delivery information
• Payment status
• Refund, cancellation, dispute, or chargeback information
• Order-review and fraud-prevention information

Technical and Device Information

Our website and service providers may automatically collect certain technical information, including:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Approximate geographic region
• Pages viewed and links selected
• Referral source
• Session activity
• Cookie and similar technology identifiers
• Error, security, and diagnostic information

3. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website
• Process, review, and fulfill orders
• Create and manage customer accounts
• Provide order confirmations and status updates
• Respond to questions and support requests
• Process refunds, cancellations, and disputes
• Estimate shipping, taxes, and delivery options
• Authenticate users and secure customer accounts
• Detect, investigate, and prevent fraud or misuse
• Maintain transaction, accounting, and tax records
• Improve website functionality and user experience
• Analyze website traffic and performance
• Enforce our Terms and Conditions and other policies
• Comply with applicable legal and regulatory obligations

4. Customer Accounts

If you create an account, we may store information associated with your profile, including your name, contact information, billing and shipping addresses, account preferences, and order history.

Passwords created directly through WordPress are stored using the authentication and security mechanisms provided by WordPress. We do not have access to your password in readable form.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

5. Social Login

Our website may allow you to register or sign in through third-party authentication providers, such as Google, Facebook, Apple, or other providers that we enable.

When you choose social login, we may receive information authorized by you and provided by the applicable authentication provider, which may include:

• First and last name
• Email address
• Provider-specific account identifier
• Profile image or avatar
• An authentication or access token

We use this information to authenticate your identity, create or connect your account, and enable secure login functionality. We do not receive or store the password you use with the social-login provider.

Your use of social login is also governed by the privacy practices and terms of the applicable provider.

6. Payment Information

Payment transactions are processed through third-party payment service providers and acquiring partners. These providers may receive information necessary to authorize and process transactions, prevent fraud, manage disputes, and comply with financial regulations.

AEON Optimization does not intentionally store complete payment-card numbers or card security codes on its own website servers. Depending on the payment provider and integration used, limited transaction information, payment tokens, authorization results, and the final digits of a payment method may be stored for transaction management and customer support.

Payment processors handle information according to their own privacy, security, and data-retention practices.

7. Research Product Orders

Products offered through AEON Optimization are intended exclusively for legitimate laboratory research, analytical, and educational purposes and are not intended for human or animal consumption.

We may review order information to confirm consistency with our policies, prevent prohibited use, detect fraud, and satisfy payment-processing or regulatory requirements.

We may refuse, hold, cancel, or request additional information concerning an order when reasonably necessary for compliance, fraud prevention, account security, or payment verification.

8. Certificates of Analysis and Laboratory Documentation

Our website may display Certificates of Analysis, laboratory reports, batch records, product documentation, and related analytical information. These documents may include:

• Product or compound identifiers
• Internal product codes
• Lot or batch numbers
• Testing laboratory information
• Report and sample identifiers
• Test dates
• Testing methods
• Identity, purity, potency, or composition results
• Chromatograms, spectra, and other analytical data

Laboratory documentation is provided for research identification, traceability, and quality-documentation purposes. Accessing or downloading this documentation does not require you to provide additional personal information unless the document is accessed through an account, transaction, or restricted area of the website.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, improve performance, maintain security, and understand how visitors use the website.

Essential Cookies

Essential cookies support functions such as:

• Maintaining shopping-cart contents
• Remembering checkout activity
• Authenticating users
• Maintaining login sessions
• Protecting forms and accounts from misuse
• Saving display and account preferences
• Supporting payment and fraud-prevention processes

Functional Cookies

Functional cookies may remember preferences and improve convenience when you return to the website.

Analytics Cookies

Analytics cookies may help us understand traffic, page usage, device types, website performance, and general visitor interactions.

Third-Party Cookies

Authentication providers, analytics services, payment processors, anti-fraud providers, embedded content providers, and other authorized service providers may place or access cookies when their services are used.

Managing Cookies

You can manage or disable cookies through your browser settings. Blocking essential cookies may prevent features such as login, account access, shopping-cart functionality, checkout, or payment processing from working correctly.

10. Analytics and Website Performance

We may use website analytics, performance-monitoring, or diagnostic services to understand how the website is accessed and used.

These services may process information such as IP address, browser type, device type, approximate region, referral source, pages visited, session duration, and website interactions.

We use this information to improve website reliability, usability, security, content, and performance.

11. Contact Forms and Communications

When you contact us, we may collect your name, email address, telephone number, message content, attachments, and related technical information.

We use this information to respond to your inquiry, provide customer support, maintain business records, prevent abuse, and address legal or operational matters.

We may retain communications for a reasonable period based on their subject matter and our legal, accounting, support, security, and business obligations.

12. How We Share Information

We do not sell personal information in exchange for money.

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:

• Payment processors and acquiring partners
• Banks and fraud-prevention providers
• Shipping and delivery providers
• Website hosting and infrastructure providers
• Email-delivery and communications providers
• Authentication and social-login providers
• Analytics and performance providers
• Security, backup, and technical-support providers
• Accounting, tax, legal, and compliance professionals
• Government, regulatory, or law-enforcement authorities when required

These parties may use information only as permitted by their agreements, privacy practices, and applicable law.

13. Legal Disclosures

We may preserve, use, or disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, subpoena, or legal process
• Respond to lawful requests from public authorities
• Protect our rights, property, users, or business
• Investigate fraud, abuse, security incidents, or prohibited conduct
• Enforce agreements and website policies
• Protect the safety of individuals or the public

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy legal, accounting, tax, transaction, fraud-prevention, chargeback, security, and recordkeeping obligations.

Retention periods may vary by category:

• Customer accounts: retained while active and for a reasonable period afterward, unless deletion is requested or continued retention is required.
• Orders and transaction records: retained as necessary for accounting, taxation, payment disputes, chargebacks, fraud prevention, and legal compliance.
• Customer-support communications: retained for a reasonable period based on the nature of the request.
• Security and technical logs: retained for a limited period appropriate for website protection, investigation, and troubleshooting.

Information may be retained longer when required by law, necessary to resolve disputes, or required to protect legal rights.

15. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

• Encrypted website connections using SSL/TLS
• Restricted administrative access
• Account-authentication controls
• Software and plugin updates
• Hosting and server safeguards
• Security monitoring and logging
• Backups and recovery procedures
• Fraud-prevention and transaction-review measures

No method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

16. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a portable copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Appeal certain decisions concerning a privacy request where applicable

These rights may be subject to exceptions, identity verification, transaction-record requirements, fraud-prevention needs, and other legal limitations.

To submit a privacy request, use our Contact page. Please provide enough information for us to identify your account and understand your request.

We will not discriminate against you for exercising an applicable privacy right.

17. Texas Privacy Notice

Where the Texas Data Privacy and Security Act applies, eligible Texas residents may have rights concerning access, correction, deletion, portability, and certain processing of personal data.

Privacy requests and appeals may be submitted through our Contact page. We may take reasonable steps to verify the identity and authority of the person making the request.

18. International Visitors

AEON Optimization is operated from the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.

Privacy and data-protection laws in these locations may differ from those in your jurisdiction.

19. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Our products and purchasing services are intended for adults capable of entering into binding transactions and engaged in legitimate research or business activities.

If you believe a child has provided personal information through our website, please contact us so that we can review and, where appropriate, delete the information.

20. Embedded Content and Third-Party Links

Our website may contain links to third-party websites or embedded content such as images, videos, documents, maps, social features, or other resources.

Third-party content may collect information, use cookies, or monitor your interaction according to the third party’s own privacy practices. AEON Optimization is not responsible for the privacy, security, or content of websites and services that we do not operate.

21. Business Transfers

If AEON Optimization is involved in a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, legal requirements, payment providers, or website functionality.

Changes become effective when the revised policy is posted unless otherwise stated. The date displayed at the top indicates the latest revision.

23. Contact Us

For questions about this Privacy Policy, requests concerning personal information, or privacy-related complaints, please contact AEON Optimization through our:

Contact Page