Payment and Shipping Policy

1. Accepted Payment Methods

We accept the payment methods displayed and available during checkout. Available payment methods may vary based on the transaction, billing information, order value, customer location, risk review, and the services currently supported by our payment providers.

The presence of a payment option during checkout does not guarantee that every transaction will be approved.

We reserve the right to add, remove, suspend, or modify available payment methods without prior notice.

2. Payment Authorization

By submitting payment information, you represent that:

• You are authorized to use the selected payment method
• The billing information provided is accurate and complete
• You authorize the total amount displayed during checkout
• You understand that the transaction may be reviewed for verification, fraud prevention, and compliance

Payment authorization does not necessarily constitute final acceptance of an order.

3. Payment Processing

Payments are processed through third-party payment processors, merchant service providers, acquiring institutions, financial institutions, and fraud-prevention services.

AEON Optimization does not intentionally store complete payment-card numbers or card security codes on its own website servers.

Depending on the payment integration, limited transaction information, authorization results, payment tokens, and the final digits of a payment method may be retained for order administration, refunds, customer support, fraud prevention, and dispute management.

4. Order Review and Verification

Every order may be reviewed before fulfillment for:

• Payment authorization
• Billing and shipping consistency
• Address accuracy
• Inventory availability
• Transaction security
• Fraud-prevention indicators
• Compliance with our Research Use Only policies
• Other reasonably necessary verification

We may contact you to request additional information. Failure to provide reasonably requested verification may result in the order being delayed, placed on hold, limited, declined, or canceled.

5. Order Acceptance

An automated order confirmation acknowledges that we received your order. It does not necessarily mean the order has been finally accepted or approved for fulfillment.

Final acceptance generally occurs after payment verification, order review, inventory confirmation, and fulfillment approval.

We reserve the right to refuse or cancel an order when reasonably necessary, including because of:

• Payment failure or inability to verify payment
• Incorrect or incomplete customer information
• Inventory unavailability
• Pricing or product-information errors
• Suspected fraud or unauthorized activity
• Shipping restrictions
• Policy or compliance concerns

6. Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

Processing time is the period required to review, verify, prepare, pack, and transfer an order to the shipping carrier. It is separate from carrier transit time.

Processing may take longer during:

• Weekends and holidays
• High-volume periods
• Product launches or promotions
• Inventory verification
• Payment or fraud review
• Address verification
• Weather or operational disruptions

Orders placed outside business hours may begin processing on the next business day.

7. Shipping Methods and Carriers

Available shipping methods and carriers may be selected based on destination, service availability, package characteristics, delivery requirements, order value, and operational considerations.

We may use a different carrier or equivalent service when reasonably necessary, provided that the replacement service is appropriate for the shipment.

The shipping methods available for a specific order will ordinarily be displayed during checkout.

8. Shipping Charges

Shipping charges are calculated or displayed during checkout based on factors such as:

• Destination
• Selected shipping method
• Carrier rates
• Package size or weight
• Order value
• Insurance or signature requirements
• Applicable promotions

Shipping charges may change before an order is submitted. Once an order has been completed, additional charges may apply if the customer requests an address change, interception, forwarding, reshipment, or another carrier service.

9. Taxes and Additional Charges

Applicable taxes and other required charges may be calculated during checkout based on the order, customer information, destination, and applicable law.

Customers are responsible for providing accurate information needed to calculate applicable taxes and charges.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

• Recipient name
• Street address
• Apartment, suite, building, or unit number
• City, state, and postal code
• Telephone number
• Any applicable delivery instructions

AEON Optimization is not responsible for delays, delivery failures, additional carrier charges, or losses caused by incorrect, incomplete, or outdated information provided by the customer.

Contact us immediately if an address correction is needed. Address changes are not guaranteed after processing or shipment has begun.

11. Tracking Information

Tracking information will be provided when available after an order has been processed and transferred to the carrier.

Tracking may be delivered through:

• An order-confirmation or shipping email
• The customer’s My Account area
• A carrier tracking page
• Another available order-notification method

Tracking information may require time to update after the carrier first receives the package.

12. Delivery Estimates

Delivery dates and transit times are estimates unless expressly stated otherwise.

Delivery may be affected by:

• Carrier operations
• Weather
• Holidays
• Remote delivery locations
• Incorrect or incomplete addresses
• Security restrictions
• Transportation interruptions
• Events outside our reasonable control

Carrier transit time begins after the package has been accepted by the carrier, not when the order was originally submitted.

13. Shipping Delays

If we learn that we cannot ship within the promised timeframe, we will provide the notice, cancellation opportunity, consent request, or refund required by applicable law.

Customers may be asked to consent to a revised shipment date. When required consent is not received, the affected unshipped order may be canceled and refunded.

14. Shipping Restrictions

We reserve the right to restrict, refuse, or cancel shipments based on:

• Destination
• Carrier limitations
• Product type
• Payment-processing requirements
• Fraud or security concerns
• Regulatory or legal considerations
• Internal compliance review

Products may not be available for delivery to every geographic location. Availability during checkout does not override applicable law or final order review.

15. Packages Marked as Delivered

If tracking indicates that a shipment was delivered but it cannot be located, check:

• All entrances and secure delivery areas
• Mailrooms, reception areas, lockers, and property offices
• Other household or business occupants
• Neighbors who may have accepted the package
• The delivery photo or location in the tracking record
• The carrier responsible for delivery

Contact us promptly if the shipment remains missing. We may assist with a carrier inquiry, but a delivery scan does not automatically establish eligibility for a refund or replacement.

16. Lost Packages

A package is not considered lost until the carrier’s investigation, waiting period, or claims process has been completed.

Customers may be required to cooperate with the carrier or provide a statement concerning the missing package.

Any replacement, refund, or other resolution will be determined after reviewing the tracking information, delivery records, carrier response, customer information, and applicable policies.

17. Damaged Shipments

If an item arrives damaged, contact us within 48 hours of delivery.

Keep the item, original packaging, shipping box, shipping label, and all packaging materials until the claim has been reviewed.

Include clear photographs and the information requested in our Returns and Refunds Policy.

18. Returned or Undeliverable Packages

Packages returned because of an incorrect address, refusal, failure to collect, unavailable recipient, or other delivery issue are not automatically eligible for a full refund.

Where permitted by law, an approved refund may be reduced by:

• Original shipping costs
• Return shipping costs
• Carrier correction or interception fees
• Reshipment charges
• Other reasonable carrier expenses

Reshipment may require payment of additional shipping charges.

19. Order Cancellations

Submit cancellation requests as soon as possible through our Contact page.

Cancellation may not be possible once an order:

• Has entered processing
• Has been packed
• Has received a shipping label
• Has been transferred to a carrier

An order is canceled only after AEON Optimization confirms the cancellation.

20. Refunds

Approved refunds are generally issued to the original payment method. Financial institutions and payment providers may require additional time to post the credit after we submit it.

Refund eligibility and procedures are governed by our Returns and Refunds Policy.

21. Customer Responsibility After Delivery

After delivery, the customer is responsible for promptly receiving, inspecting, storing, handling, securing, and maintaining the products in accordance with the product information, label, and applicable laboratory procedures.

AEON Optimization is not responsible for product deterioration, damage, contamination, loss, or misuse caused by improper storage, handling, opening, alteration, or use after delivery.

22. Policy Updates

We may update this Payment and Shipping Policy to reflect changes in our carriers, payment providers, fulfillment practices, legal requirements, or website operations.

Changes become effective when posted unless otherwise stated.

23. Contact Us

For payment, order, shipping, tracking, cancellation, or delivery questions, please contact AEON Optimization through our:

Contact Page